Privacy Policy
Last Updated: January 2026
TapTaxi ("we", "our", or "us") is committed to protecting the privacy and security of our customers, drivers, and website or mobile application users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use TapTaxi’s ride-hailing platform and related services.
1. Information We Collect
We collect personal and usage information necessary to provide safe, efficient, and reliable transportation services. This includes:
- Full name, mobile number, and email address
- Pickup and drop location, trip history, and route data
- Device and application usage data
- Payment and transaction details (processed via secure third-party gateways)
2. How We Use Your Information
Your information is used strictly to operate and improve our services, including:
- Connecting riders with nearby drivers
- Processing bookings, payments, and refunds
- Enhancing safety, fraud prevention, and service quality
- Providing customer support and resolving disputes
- Sending trip updates, offers, and important notifications
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Your information may only be shared:
- With drivers to complete ride requests
- With payment gateway partners for secure transactions
- When required by law, regulation, or legal processes
- To protect the safety, rights, and integrity of TapTaxi and its users
4. Payment Security
All financial transactions are processed through trusted and secure payment gateways such as Razorpay and Stripe. TapTaxi does not store full debit or credit card details on its servers.
5. Data Protection and Security
We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. These include encrypted communication, secure servers, and controlled access to sensitive data.
6. User Rights
You have the right to:
- Access, update, or correct your personal data
- Request deletion of your account and data
- Opt-out of promotional communications
- Contact us regarding any privacy concerns
7. Cookies and Tracking
We may use cookies and similar technologies to enhance user experience, improve app performance, and analyze service usage.
8. Changes to this Policy
TapTaxi reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page with the revised date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: support@taptaxi.in